VaxLedger — Support
This document covers how to get help, common issues, and troubleshooting for VaxLedger.
Getting help
- Documentation: Start with the README for setup, quick start, and project structure.
- Support Scope: We can help with app setup, scan/OCR usage, reminder notifications, data-entry, and bug troubleshooting.
Before You Contact Support
When reporting a technical issue, please try to include:
- App name and version
- Device model and iOS version
- Steps to reproduce the issue
- Screenshots (if available)
- Any error messages shown in the app
FAQ
Why does the app ask for camera access?
Camera access is required only for document scanning features.
Why does the app ask for notification access?
Notification permission is used for due reminders and post-vaccination observation reminders.
Does VaxLedger require an account?
No. Core usage does not require account signup.
Where is my data stored?
Current implementation stores records and related files locally on your device.
OCR extracted incorrect text. What should I do?
OCR suggestions are editable. Please review and correct extracted fields before saving.
Contact
Have a question, feedback, or found a bug? We'd love to hear from you.
Contact Form: Submit Feedback or Report a Problem
VaxLedger is a non-commercial product; we do not guarantee response times. Initial response target: within 2 business days.